Change your subscription

Abstract is available in Pro and Enterprise plans. See our pricing page to figure out which plan is right for your team.

The amount due for each billing cycle of your organization depends on:

• Your product(s) and plan
• The number of contributor seats in your organization

Only an admin in the organization can access the organization settings. Manage admin access.

Change your plan

Admins can make changes to your account’s plan from Organization Settings if you are on Pro plan.

To change your plan:

1. Open the Abstract web app.
2. In the left side navigation, click on the organization name.
3. From the dropdown, select Organization Settings.
4. Select the Billing tab.
5. Click Change Plan.
6. Select the payment schedule and desired plan.
7. Follow the prompts to complete the selection.

If you have an Enterprise plan, please contact your Customer Success Manager to make adjustments.

Cancel your subscription

Enterprise customers should contact our Enterprise sales team to cancel their subscriptions.

For non-Enterprise customers who want to cancel:

1. Open the Abstract app (desktop or web).
2. In the left side pane, click on the organization name.
3. From the dropdown, select Organization Settings.
4. Select the Billing tab.
5. Scroll to the bottom of the page and select Cancel Subscription.
6. Follow the prompts.

Cancellation Policy: If you cancel mid-cycle, you continue to have access to your cancelled plan's features until your next renewal date. Your plan will not renew at the end of the current billing cycle.

If you've opted to cancel your plan, we recommend you export your files.

Add paid contributor seats

Your organization pays for each contributor seat. You can re-assign contributor seats to different team members or guests at anytime. Immediate billing adjustments are made if you add contributor seats.

To add contributor seats:

1. Open the Abstract app (desktop or web).
2. In the left side pane, click on the organization name.
3. From the dropdown, select Organization Settings.
4. Select the Billing tab.
5. Select Add Seats from the Contributor seats section.
6. Follow the prompts.

Remove paid contributor seats

You can schedule a removal of contributor seats at anytime, and those changes will take effect on  your next renewal date.

To remove contributor seats:

1. Open the Abstract app (desktop or web).
2. In the left side pane, click on the organization name.
3. From the dropdown, select Organization Settings.
4. Select the Billing tab.
5. Select Remove Seats from the Contributor seats section.
6. Follow the prompts.

If all your contributor seats are assigned, you will need to convert a contributor to a viewer or remove them from Abstract before you can remove a seat

How prorated charges change your invoice

Once you begin an Abstract trial, you can invite contributors to increase the number of seats for your team. The total number of contributor seats added is charged on the first billing date. If you have an active paid subscription, we’ll immediately issue a prorated charge and corresponding invoice each time you add a contributor seat. 

If you are part of an Enterprise plan, there may be a minimum number of contributor seats set for your organization. Contact your account manager to add or remove contributor seats.

For teams who would like to purchase seats in batches to manage spending or an approval processes, contact sales about a custom Enterprise option for your team.